Level 3 City & Guilds (UK) Advanced Diploma In Reception & Front Office Services

This programme is for candidates who want to gain experience in front office operations and wish to extend their knowledge of the planning, monitoring of operations and staff within this area.

Intakes

Jan, Mar, May, Jul, Sep, Nov

Duration

1 year

Mode of Studies

Full time

Language of Instruction

English

Entry Requirements
- Skills Proficiency Certificate in Hospitality
- 18 years old
Assessment Methods
- Theory Examination
- Practical Examination
- Portfolio
Programme Modules

Level 3

• Maintain a healthy, safe and secure working environment
• Supervise customer service
• Supervise staff training
• Principles of supervising and leading teams
• Resource management in the front office area
• Supervise front office operations
• Supervise cash handling operations
• Reception and front office services principles

BEGIN HERE, EXCEL HERE.

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